Full-time

Customer Experience Lead - Uptown Waterloo Financial, Waterloo

Posted by Scotiabank • Waterloo, Ontario, Canada

📍 Waterloo, Ontario 🕒 February 26, 2026

About the Role

Customer Experience Lead - Uptown Waterloo Financial, Waterloo



Requisition ID: 252001



Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



**About the role**



**What you’ll be doing…**



Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.

**Is this role right for you? In this role you will:**



+ Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates

+ Build strong customer relationships and deliver excellent customer se...

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