Full-time
Customer Experience Lead — Quality & Impact
Posted by Sutherland • Kuala Lumpur, Kuala Lumpur, Malaysia
About the Role
A leading customer service firm is seeking a Quality Analyst in Kuala Lumpur. This role focuses on evaluating customer transactions to ensure high-quality standards are maintained. Ideal candidates will have strong analytical skills and the ability to communicate effectively. Candidates should be able to work in a fast-paced environment and have at least six months of experience in process transformation. Join us to ensure customer satisfaction and drive performance excellence.
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