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Full-Time

Customer Experience Lead at Airtel

Posted by Confidential • Kenya, Kenya, Kenya

📍 Kenya, Kenya 🕒 March 01, 2026
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About the Role

Job Description


  • This role of HBB Customer Experience Lead will report within Customer Experience Department. He/she will be responsible for developing and leading the customer lifecycle engagements across different touch points to improve customer satisfaction, loyalty and minimizing HBB churn.

    • Responsibilities

  • Manage HBB & FWA base through tele-calling

  • Call new HBB customers to provide products orientation

  • Call existing customers to get subscriptions and usage behavior insights and provide necessary support when required

  • Collect products and other related market insights for HBB products and report to management for business turnaround

  • Collect, analyze, escalate all issues captured from customers during the call and feedback within service level agreement.

  • Produce daily Tele-calling report and share with relevant stakeholders.

    • Qualifications

  • Business re...

    • Job Details

    • Location Kenya, Kenya
    • Job Type Full-Time
    • Category Other-General
    • Posted March 01, 2026
    • Deadline April 10, 2026

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