Customer Experience Intern at Jubilee Insurance

Job Description

Jubilee Insurance was established in August , as the first locally incorporated Insurance Company based in Mombasa in . Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

Customer Experience Intern

Role Purpose

The Customer Experience Intern is responsible for supporting the delivery of exceptional client experiences by assisting in client inquiry resolution, engagement initiatives, and feedback analysis to enhance client satisfaction and loyalty. This role focuses on supporting client onboarding, documenting interactions, and contributing to process improvements to strengthen JAML’s client-centric culture. The intern will gain practical experience in client relationship management and contribute to positioning JAML as a leader in wealth and institutional management...