Customer Experience Executive

## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.**Duties & Responsibilities** ● Receive and respond to users’ calls and emails in a timely and courteous manner ● Identify the users’ problem/need and find the appropriate solution in the available resources ● Document all information on customer interaction according to standard operating procedures ● Always strive for great customer satisfaction and experience ● Ensure that all calls are handled professionally based o...