CUSTOMER EXPERIENCE ENGINEER

The Role

We are seeking for a Customer Experience Engineer (1-year contract) as part of our team.

As a Customer Experience Engineer, you will play a crucial role in providing top‑notch end user support services to our important customers in Australia and the surrounding region.

You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology‑based issues and requests , ensuring our customers' systems run seamlessly.

Responsibilities

• Managing Microsoft technologies across our customers' end‑user portfolios.
• Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle.
• Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event.
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