customer experience engineer

The Role
We are seeking for a
Customer Experience Engineer (1-year contract)
as part of our team.

As a Customer Experience Engineer, you will play a crucial role in
providing top-notch end user support services to our important customers in Australia
and the surrounding region.

You will be part of a dynamic team that
supports a large fleet of Microsoft/Windows technology-based issues and requests
, ensuring our customers' systems run seamlessly.

Responsibilities

• Managing Microsoft technologies across our customers' end-user portfolios.
• Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle.
• Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event.
• Liaising with users, s...