Customer Experience Department Manager RONA

Elevate customer satisfaction as the Department Manager for Customer Experience at RONA. Lead a passionate team while implementing effective strategies and ensuring smooth store operations.

At RONA, you will oversee the customer experience in a retail environment, bringing your leadership skills to the forefront. This role requires five years of experience in personnel management and a strong understanding of retail dynamics. You will coach and motivate your team, manage merchandising, and develop marketing strategies to enhance sales.

Key Responsibilities:
• Supervise team operations and set priorities
• Resolve customer issues and enhance satisfaction
• Manage merchandising per Store Manager’s instructions
• Oversee the replenishment process efficiently
• Develop marketing strategies based on trends and competition

Requirements:
• Minimum five years in personnel management
• Proven retail business manage...