Customer Experience Coordinator

Customer Experience Coordinator

About the Role

I'm looking for an experienced Customer Experience Coordinator to join a busy and customer-focused team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service, resolving issues efficiently, and making a genuine difference to customers' experiences.

As a Customer Experience Coordinator, you'll be the first point of contact for customers, handling enquiries across a variety of channels including telephone, email, online portals and social media. You'll play a vital role in ensuring customers receive a professional, empathetic and efficient service, while taking ownership of enquiries and seeing issues through to resolution.

Working closely with colleagues across multiple teams, you'll help deliver a seamless customer journey and contribute to continuous service improvement.

Key Responsibilities

Respond to customer enquiries across multiple channels ...