Customer Experience Consultant

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Your new role:

Bring your customer service skills to life in this phone-based role as a Customer Experience Consultant. You’ll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. With your relationship-building skills, you’ll ensure every customer experience is positive and exceeds expectations.

Some of your responsibilities will include (but not limited to):

• Manage and prioritise a combination of both inbound phone and email-based customer cases and queries
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