Customer Experience Consultant
Posted by Maersk • Guatemala, Guatemala Department, Guatemala
About the Role
As a Customer Experience Consultant you will be the primary point of contact for key customers ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customers as well as internal and external stakeholders.
Coordination with Airlines, Shipping lines, Transporters and Port authorities to achieve required delivery to customers;
Professional pro-active communication with customers as well as attend to customer concerns;
Provide regular and accurate status reports of shipments;
Complete ownership of each job/file;
Validation of cost and revenue at file level;
Swift resolution of queries;
Accurate and ti...
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