Customer Experience Associate Ottawa

Elevate customer service at Scotiabank as a Customer Experience Associate in Ottawa, Ontario. Focus on relationship building and provide exceptional service to help customers achieve financial success.
In this role, you will be a vital part of the Canadian Banking Branch network, ensuring customers feel valued and understood. Your responsibilities include uncovering and addressing customer needs, processing transactions, and showcasing digital banking solutions. Success in this position involves meeting sales targets and fostering a positive team environment.
Key Responsibilities:
• Build strong relationships with customers via excellent service
• Listen proactively to identify and solve customer needs
• Process daily transactions efficiently and accurately
• Promote mobile banking applications for improved customer management
• Contribute to branch targets by identifying sales opportunities
Requirements:
• Proven customer service skills in a work or communit...