Customer Experience Associate

Our Pitch – Who We Are

MoPhones is on a mission to empower Africans with high-quality, premium smartphones that do not break the bank. By combining a trusted online marketplace, local retail presence, and integrated financing, MoPhones makes renewed devices accessible, affordable, and better for the planet through circular, lower-waste

At MoPhones, everything we do is guided by three values: Authenticity, Ownership, and Focus.

• Authenticity – We build trust through honesty, transparency, and real care, ensuring customers feel confident in their renewed devices and financing options.

• Ownership – We take responsibility for the full customer journey, from registration and onboarding through support, escalations, and issue resolution.

• Focus – We prioritise high-quality, accessible smartphones and an excellent service experience that supports customers throughout their repayment journey.

Our products are d...