Customer Experience Associate

Location: Las Pinas City

Work Setup: Full-time, On-site (not remote)

About Us

is one of the Philippines' fastest-growing kids' clothing brands, loved for our fun, comfy, and affordable everyday wear. We are looking for a Customer Experience Associate who is passionate about helping customers and delivering excellent service through chat-based support.

This role is ideal for someone who enjoys problem-solving, communicating with customers, and representing the brand in a friendly and professional way.

What You'll Do

• Handle Customer Chat Inquiries: Respond to customer questions and concerns primarily via chat across our platforms (95% chat, 5% call).
• Provide Excellent Customer Support: Assist customers with product inquiries, order status, delivery concerns, and promotions.
• Respond to Feedback & Reviews: Professionally address customer feedback and help turn concerns into positive experiences.
• Resolve Issues & ...