Customer Experience Associate

Job Description Summary

The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided. The main purpose of this role is to deliver an exceptional site occupant and visitor experience in every interaction, whilst delivering a range of workplace services including concierge, reception, event management, mailroom services, office supplies and consumables and access pass management. We focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

Job Title

Customer Experience Associate

About the role

• Deliver professional front-of-house customer service, including visitor management, calls, emails, and client engagement.
• Proactively manage ...