Customer Experience Associate - Future Opportunities

Work Location: Ottawa, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

We are looking for a Customer Experience Associate who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

In This Role, You Will

• Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions tailored to those needs while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business proc...