Customer Experience Associate (Edmonton)

Overview

Location: Edmonton, Alberta, Canada. Hours: 15. Position: Customer Experience Associate, TD Canada Trust.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments in accordance with standardized operating procedures, regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend banking solutions, exercising discretion in confidential matters.
• Respond to and resolve customers' concerns using standard procedures; escalate non-standard activities as necessary.
• Achieve assigned goals by promoting banking solutions and completing business processes in a timely and accurate manner.
• Engage with customers to clearly advise on banking solutions and processes.
• Promote a positive, diverse, and equitable work environment and participate in personal performance development.
• Support the team by staying dedicated and keeping c...