Customer Experience Associate

Work Location

Prescott, Ontario, Canada

Hours

15

Line of Business

Personal & Commercial Banking

Pay Details

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Job Description

As a Customer Experience Associate , you will provide excellent customer service, process financial transactions, and advise on banking solutions.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achi...