Customer Experience Associate

Job Title

Customer Experience Associate

Job Description Summary

This role delivers front-of-house, concierge, and workplace support services to ensure a seamless customer and employee experience. Key responsibilities include welcoming visitors, managing reception and access, coordinating meeting rooms and events, handling mail and deliveries, and supporting workplace requests such as lockers, parking, and facilities. The position requires proactive customer service, strong communication, and close collaboration with the Workplace Lead to maintain service standards, resolve issues, and continuously enhance the overall workplace environment.

Job Description

About the role:

Customer Service

• Welcome and assist visitors with a professional approach, guiding them to hosts/meeting areas.

• Manage calls and inboxes, responding promptly and prof...