Full time

Customer Experience and Operations Manager, North Asia

Posted by Aesop • Shanghai, Shanghai, China

📍 Shanghai, Shanghai 🕒 March 01, 2026

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About the Role

Primary Accountabilities
Experienced people leader who is responsible for leading change and transformation projects as well as influencing and collaborating with key stakeholders, in order to maintain retail excellence in stores.
Ensure the flawless execution of consistent best operation practice and policy across all key areas: Inventory Mgmt, OH&S, InStore Ops, System and Process, Trade
Leads the planning, implementation and evaluation of consistent, best practice, and globally relevant customer and store experiences for Retail
Follow the ICX and omnichannel road map and drive the implementation plans in each market across Asia
Support the store side implementation of retail omni-channel solutions ensuring we have the right resources, guidelines, trainings. 
Establish new guidelines or trainings when needed 
Align roles & responsibilities across various functions when projects are rolled out
Focus on continuous...
                

Job Details

Location Shanghai, Shanghai
Job Type Full time
Category Top Executives
Posted March 01, 2026
Deadline April 10, 2026

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