About the Role
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The Customer Experience Analyst plays a critical role in enhancing customer satisfaction and loyalty by analyzing customer interactions, feedback, and behavior across various touchpoints. This role focuses on identifying service gaps, improving agent performance, and driving strategic initiatives that elevate the overall customer experienceJob title:
Customer Experience AnalystJob Description:
Education:
Two years of College Education
Minimum 1 year call cent...
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