Customer Experience Agent

About the Company ORA is a house of consumer healthcare brands aiming to build a core shared technology and services layer. The core thesis here is that demographic-focused digital clinics can leverage a shared technology and services platform to provide a diff erentiated and comprehensive care experience for patients seeking care for a wide variety of conditions.

What you'll do:

● Handle customer support tickets and resolve issues promptly

● Pick up inbound calls and assist customers with their queries

● Communicate clearly, empathetically, and professionally at all times

● Collaborate with internal teams when escalation is needed

● Ensure a smooth and positive customer experience in every interaction

What we're looking for:

● Strong communication skills (written & verbal)

● Comfortable handling calls and multitasking between tickets

● A problem-solving mindset with patience and empathy

● Prior experience ...