Full time

Customer Experience Agent - CCM

Posted by Maersk • India, Haryana, India

📍 India, Haryana 🕒 February 28, 2026

About the Role

We are seeking a dynamic and results-driven professional to manage the customers within our Cold Chain Logistics business. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction.

Key Responsibilities:

  • Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points.
  • Cold Chain Execution Coordination: Oversee the full life-cycle of cold chain logistics—from sourcing to final delivery—ensuring temperature integrity, timely execution, and operational excellence.
  • Finance Collections & Dispute Resolution: Manage receivables, drive timely collections, and resolve financial disputes with a customer-centric and solution-oriented approach.
  • Qualifications:

  • Strong stakeholder management across internal ...
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