Customer Engineering Lead at Pratt & Whitney

Elevate customer experience in aerospace as the Customer Engineering Lead at Pratt & Whitney Canada in Longueuil. Your strategic leadership will guide helicopter programs while ensuring effective customer support and innovative solutions.

In this full-time, on-site role, you will lead customer engineering activities for helicopter programs and report to the Customer Engineering Manager. With a focus on communication, project management, and technical skills, you'll interface with teams to troubleshoot and resolve field events effectively. Your contributions will shape product reliability, enhance customer satisfaction, and drive operational improvements.

Key Responsibilities: • Lead helicopter program engineering activities for successful outcomes • Manage logistics and troubleshoot events as they arise • Interface with Field Service Representatives for event reviews • Ensure event resolution through reliable monitoring and corrective actions • Represent customer insi...