Customer Engagement Specialist

Customer Engagement Specialist

Work Setup: Hybrid | Day Shift

Your Role: As a Customer Service & Transport Logistics Administrator, you will serve as the first point of contact for customers, delivering outstanding service and ensuring a positive solution in a timely and professional manner.

Job Responsibilities

• Act as the primary contact for customer enquiries and support.
• Respond promptly to support tickets via live chat, email and phone.
• Provide product information, troubleshoot and resolve customer concerns with professionalism and efficiency.
• Manage customer delivery experiences and resolve transport or delivery issues.
• Coordinate transport logistics, delivery scheduling, and operational administration.
• Maintain accurate records, documentation and communication logs.
• Process orders, exchanges, returns and warranty claims as needed.
• Process shipping ...