Customer Service – COPS - Job Summary
Principal Responsibilities
Receives and responds to customer inquiries and complaints relating to production shipments.Responsible for guiding compliant resolution in accordance with company guidelines.Liaison between customer and factory-order entry pertaining to new orders, current production, and prototypes.Responsible for checking Customer websites for requirements, performance, etc.Attends daily shipping meeting.Reports out-of-line conditions affecting on-time shipments, and communicates with the customer.All order entries pertaining to orders for production, prototypes, and returns, monitors order in direct shipments to customers.Calculates and prepares management charts for “on-time shipments” and “customer on-time deliveries”Coordinates with Program/Commercial Managers and IT personnel to resolve EDI errors. Generate EDI Error reports (if app...