Customer Contact

Overview

Receives and responds to customer inquiries and complaints relating to production shipments. Acts as liaison between customer and factory order entry for new orders, current production, and prototypes. Responsible for checking customer websites for requirements, performance, etc. Attends daily shipping meetings and supports on-time shipment reporting.

Responsibilities

• Receive and respond to customer inquiries and complaints relating to production shipments.
• Guide compliant resolution in accordance with company guidelines.
• Serve as liaison between customer and factory order entry for new orders, current production, and prototypes.
• Check customer websites for requirements and performance metrics.
• Attend daily shipping meetings and communicate out-of-line conditions affecting on-time shipments to the customer.
• Monitor all order entries for production, prototypes, returns, and direct shipments to cust...