Customer Complaints Handler

Customer Complaints Handler – Hybrid (2 days WFH, 3 days office)
Warwick, Warwickshire
£27,000 + excellent benefits

This is an opportunity for a confident complaints professional who can manage complex cases end-to-end, apply sound regulatory judgement, and deliver fair, high-quality outcomes in line with FCA expectations.

What you’ll receive as a Customer Complaints Handler

Benefits: BUPA, critical illness cover, death in service, EAP, staff discounts and regular social events
Location perks: Free on-site parking, easy access via the A46 and close to Warwick Parkway station
Career growth: Ongoing training and progression within a supportive, professional team
Your role as a Customer Complaints Handler

Take full ownership of complex and escalated complaints from receipt to resolution
Carry out thorough, evidence-based investigations
Produce high-quality final response letters in line with FCA requirements
Apply FCA guidance and comp...