Job Summary
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About The Role
The Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximize the customer experience. The incumbent is required to display a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. Additionally, apply order fulfilment methods in order to achieve accurate and efficient order processing. The incumbent will also work towards achieving the required Service Rating towards the KPI's, through system knowledge, accuracy, attitude and proactive service.
The position is based in Kenya, Nairobi.
Responsibilities
Accurate processing of qu...