Customer Care Representative

We are looking for a Customer Care Representative – Payments & Chats to deliver exceptional customer support across WhatsApp and other digital channels, while also managing and optimizing payment processes for M-KOPA Mobility customers. This is a dual-function role that combines the responsiveness of real-time chat support with the accuracy and discipline of payment operations.

This role suits someone who is equally comfortable crafting a professional WhatsApp response and reconciling a payments file at the end of the day. You'll be holding two important responsibilities at once — keeping customers informed and satisfied through digital channels while ensuring payment processes run accurately and on time.
About Us
At M-KOPA, we're focused on digital and financial inclusion across Africa, serving over 3 million everyday earners through pay-as-you-go asset financing. Our Mobility division is expanding access to electric motorbikes, helping riders transition to c...