About the Role
Description
The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, sales/upgrades, basic tier 1 tech support, promotions, activation of devices,
disconnects and retention, just to name a few.
The position requires empathy and the ability to handle stressful and sometimes angry calls.
Requirements
High School Diploma/GED
6 Months of Call Center Experience
English Level B2/C1 (Conversational)
Live in Nuevo León
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