About the Role
Role Details:
- Position: Customer Care Agent (Entry Level)
- Location: Guadalajara, MX
- Work Mode: Full-time, onsite
- Shifts: 24/7 rotational
- English: Not mandatory, but ability to read and understand is required
- Salary: $13,000 MXN (gross monthly) + benefits
Responsibilities
• Handle incoming and outgoing customer interactions via voice, chat, and email.
• Resolve customer queries accurately within defined SLAs.
• Document interactions correctly in CRM/ticketing systems.
• Adhere to schedule, quality standards, and information security policies.
• Meet individual and team performance benchmarks defined by the process.
• Participate in training, calibrations, and continuous improvement initiatives.
Qualifications
• 0–5 years of experience in Contact Center / BPO ...
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