About the Role
Join our Hungary team as aCustomer Care Representative to provide world-class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.
What We Offer
Competitive compensation + shift allowances
Hybrid work environment (50% Home office)
Private medical coverage and MetLife protection
SZÉP Card and telework reimbursement
Engaging employee events and hybrid technology support
What You'll Be Doing
Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
Document every customer interaction in a detailed and structured manner.
Maintain and update our internal knowledge base and other sources.
Handle re-supply and report requests in a timely and efficient manner.
Assist c...
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