Customer Care Professional

Title: Customer Hypercare Representative

Duration: 3+ Months

Location: Brampton, ON

Pay Range: $20 to $22 per hour on T4

Role Summary

The Customer Hypercare Representative is responsible for delivering an exceptional post‑sale customer experience by actively resolving billing and invoicing disputes and supporting accounts receivable (AR) collection efforts. This role acts as a critical liaison between customers and internal teams, ensuring timely issue resolution, clear communication, and accurate financial outcomes. The ideal candidate is a strong self‑starter with excellent communication and organizational skills who works well in a customer‑facing, problem‑solving environment.

Key Responsibilities

Customer Billing & Invoicing Resolution

• Serve as the primary point of contact for customers regarding billing, invoicing, and payment‑related inquiries.
• Investigate and resolve billing...