Customer Care Executive

We are looking for an experienced Customer Care Executive to handle outbound and inbound customer interactions for international and domestic clients. The role requires strong communication skills, customer handling experience, and the ability to manage high-volume calls while maintaining quality and professionalism. The candidate should be process-driven, target-oriented, and capable of delivering excellent customer service.

Key Responsibilities:

• Handle outbound and inbound calls to customers across India.
• Provide accurate information about products/services.
• Manage customer queries, concerns, and complaints effectively.
• Follow up with leads, enquiries, and pending cases.
• Maintain accurate records of customer interactions in CRM/Excel.
• Meet daily and monthly productivity and quality targets.
• Escalate complex issues to the Team Leader/Manager when required.