Customer Care Associate

The Customer Care Associate plays a vital role in ensuring exceptional service delivery and communication between the company and its customers within a manufacturing environment.

This position is responsible for handling customer inquiries, managing orders, coordinating product deliveries, resolving issues, and ensuring that customers’ needs are met in a timely and efficient manner.

The Customer Care Associate will collaborate with internal teams, including sales, production, and logistics, to ensure smooth order processing, high-quality customer experiences, and effective problem resolution.

Functions and Responsibilities: Investigate missing, incorrect, and/or incomplete orders using the available information.

Communicate and coordinate with other departments including production, shipping, and sales staff to provide timely and quality service to customers.

Serving customers by developing rapport, building customer confidenc...