Customer Care Associate

The Customer Care Associate plays a vital role in ensuring exceptional service delivery and communication between the company and its customers within a manufacturing environment. This position is responsible for handling customer inquiries, managing orders, coordinating product deliveries, resolving issues, and ensuring that customers’ needs are met in a timely and efficient manner. The Customer Care Associate will collaborate with internal teams, including sales, production, and logistics, to ensure smooth order processing, high-quality customer experiences, and effective problem resolution.

Functions and Responsibilities:

• Investigate missing, incorrect, and/or incomplete orders using the available information.
• Communicate and coordinate with other departments including production, shipping, and sales staff to provide timely and quality service to customers.
• Serving customers by developing rapport, building customer confidence, providing a...