Customer Care Assistant

Ensures highest standard of service delivery on personalized phone services to our customers.

Identifies and handles customer enquiries completely and accurately.

Resolves customer complaints and problems to the satisfaction of the customer.

Uses customer service and sales skills to optimize the opportunity of each customer contact.

Educates the customer about the Apple products and services.

Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.

Assigns or acts on any required customer follow-up.

Meet KPIs set by superiors like average handing time, chat response rate, customer satisfaction score.

Attend to FB Post replies, Emails, Messages from Whatsapps, FB, Web Live Chat, IG Direct Message, Tweeter Messages, Calls.

Uses technology and system tools as directed and within established guidelines.

Maintains confidentiality of cus...