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Full-time

Customer Care Advisor

Posted by Clarivate • Chennai, Tamil Nadu, India

📍 Chennai, Tamil Nadu 🕒 June 25, 2026
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About the Role

About you Education and qualification :

  • A minimum of bachelor’s degree from an accredited university (required)
  • 1 years of experience in Customer Service, Technical Support, or a related role
  • Fresh graduates with excellent command over written or spoken English with technology background are welcome to apply

    • It would be great if you also have

  • Knowledge of publishing industry and/or library systems
  • Knowledge of writing a research paper and/or referencing tools

    • What would you be doing in this role

  • Handle customer enquiries via CRM (verbal and written), resolving product and service issues accurately, professionally, and within agreed SLAs
  • Deliver exceptional customer experiences through a proactive, solution‑oriented “can‑do” approach and full ownership of assigned cases through resolution
  • Diagnose, replicate, and analyze customer‑reported issues to identify root causes, provide effective...

    • Job Details

    • Location Chennai, Tamil Nadu
    • Job Type Full-time
    • Category Information and Record Clerks
    • Posted June 25, 2026
    • Deadline August 04, 2026

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