Customer Care Advisor (BPO)

Job Title: Customer Care Advisor

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner.
• Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
• Resolve complaints efficiently while ensuring compliance with company policies and service standards.
• Accurately document customer interactions and update CRM systems with relevant information.
• Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
• Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
• Stay updated on products, services, policies, and ongoing promotions.
• Contribute to continuous improvement initiatives by sharing customer feedback and insights.

Qualifications & Requirements

• Bachelors deg...