Customer Agent (Banking, German, remote)

Customer Agent (Banking, German, remote)

About the job Customer Agent (Banking, German, remote)

Role Overview: Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting‑edge banking products with attractive returns.

Key Responsibilities:

• Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
• Handle inquiries related to banking services, account management, transfers, and more.
• Manage back‑office tasks including email and WhatsApp correspondence.
• Promote innovative banking products while adhering to transparency and regulatory standards.
• Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
• Achieve set quality standards and sales targets.

Requirements:

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