Customer Account Manager - Emerging

What You'll Do Customer Account Manager (Existing Business) Retain and grow a high-volume portfolio of customers. You'll own renewals, reduce churn, and lead efficient, tech-touch expansion. Report to: Manager/Senior Manager, Existing Business Sales What Your Responsibilities Will Be What your responsibilities will be Own renewals & retentionOwn the full renewal cycle (forecasting, negotiation, order forms) to hit renewal rate, GRR, and churn targets. Proactively identify risk (low usage, support signals, billing issues) and run save plays to stabilize at-risk accounts. Drive efficient growthSurface and close upsell and cross-sell aligned to customer outcomes. Maintain a high-velocity pipeline and meet or exceed ARR/NRR quotas for your book. Manage a portfolio at scaleOrchestrate tech-touch motions to keep customers engaged and realizing value. Prioritize with data: segment book by health, potential, and risk; execute standardized playbooks by segment. Deliver value and advocacyRun con...