Customer Account Management Associate

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

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Job Description

Insurance Health & Wellness

Life Insurance, HMO

1. Customer Relationship Maintenance:

• Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.
• Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.

2. Customer Satisfaction Management:

• Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.
• Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.

3. Business Re-development:

• Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-s...