CSR | Final Interview Only

About the role

We are seeking an exceptional Customer Service Representative (CSR) to join our dynamic team at 3 PLEX INTERNATIONAL INC'. As a CSR, you will play a vital role in providing top-notch customer support and ensuring a positive experience for our clients. This is a full-time position based in Cainta Rizal, where you will be responsible for handling a wide range of customer inquiries and inquires.

What you'll be doing

1. Responding to customer inquiries and concerns via phone, email, and chat in a timely and efficient manner
2. Troubleshooting and resolving customer issues with professionalism and empathy
3. Providing accurate information and guidance to customers on our products and services
4. Maintaining detailed records of customer interactions and transactions
5. Identifying opportunities to improve customer satisfaction and suggest process improvements
6. Collaborating with cross-functional teams to enhance the o...