Cs Strategy & Ops Manager

The Customer Success Strategy & Automation Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale. We do this through tooling, automation, processes and enablement'”all in service of our goal of delivering best-in-class customer experience.
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We're looking for a CS Strategy & Ops Manager to join the Customer Success Strategy & Automation Team. In this role, you'll drive the strategy and ongoing optimization of our Gainsight instance '” enabling our Customer Success team to deliver scalable, insights-driven engagement that supports our retention goals. You'll partner cross-functionally to design workflows, build automated programs, and surface actionable customer insights that drive adoption, expansion, and retention.
**Responsibilities**:
- Set the strategy and define requirements for how our Global Customer Success Team uses GainsightÂ
- Design and build automated jour...