CS Operations Specialist (Mandarin Speaking)

About the role 

We are looking for an experienced Service Operations Specialist to play a central role in shaping service quality and customer experience across our service organization. This role will focus on defining and upholding high service standards, leveraging structured quality monitoring, employee enablement, and customer insights to continuously enhance service performance and customer satisfaction.

CS Operations Specialist (Mandarin Speaking)

Responsibilities

1. Quality System Management & Optimization

• Conduct daily quality inspections and scoring of service tickets, perform root cause analysis, and propose improvement plans.
• Be responsible for the establishment, implementation, and iteration of the quality inspection processes and standards within the service department to ensure unified service quality.

2. Training Development & Emplo...