fullTime
CS & Operation Manager - WFH (Thai Native Speaker)
Posted by Snaphunt • Thailand, Thailand, Thailand
About the Role
The Role:
Key Responsibilities:
1. Operations Management
- Supervise and manage the day-to-day operations of the customer service team.
- Ensure service delivery meets company standards, complies with regulations, and achieves customer satisfaction goals.
2. Process Improvement
- Develop, implement, and update Standard Operating Procedures (SOPs) for customer service processes.
- Streamline workflows, particularly data and content verification procedures (e.g., age or content checks), to enhance accuracy and efficiency.
3. Task Coordination & Delegation
- Assign and track team tasks to ensure timely completion (e.g., within a 2-day turnaround).
- Coordinate with cross-functional teams to ensure smooth and efficient operations.
4. Team Leadership & Development
- Recruit, train, coach, and ...
Ready to Apply?
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