Cross Border Specialist

We are looking for a Cross Border Specialist to manage and optimize the performance of Third-Party Logistics (3PL) providers across South America. This role plays a key part in ensuring efficient cross-border operations, seamless customs clearance, strong last-mile performance, and effective reverse logistics.

If you enjoy working with data, solving operational challenges, and collaborating with international partners in a fast-paced environment, this opportunity is for you!

What you’ll do:

• Monitor and manage 3PL performance, ensuring compliance with SLAs
• Track customs clearance deadlines and identify operational bottlenecks
• Perform root cause analysis and implement corrective action plans
• Manage order delays, system failures, and tracking rule accuracy
• Support last-mile operations and improve delivery performance
• Analyze KPIs such as failure rates, delivery performance, and customer feedback
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