About the Role
This is a full-time, remote position supporting a global travel platform that partners with multiple online travel agencies to provide customers with diverse holiday options and booking solutions.
Role Description:
- Assisting clients with travel reservations, booking modifications, and general destination information.
- Ensure each customer receives professional, empathetic, and solution-oriented support while promoting additional travel services, such as insurance and upgrades.
- Enhancing customer satisfaction and optimizing the travel experience for clients across different partner platforms.
Requirements:
- Fluency in Croatian (C1/native) and good command of English
- Previous experience in customer service, support, hospitality, or tourism is an advantage
- Strong communication and problem-solving skills
- Ability to manage calls, chat, ...
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