CRM Specialist

ABOUT THE ROLE

The Customer Lifecycle & CRM Specialist is responsible for the day-to-day operation, optimisation, and internal support of Pickles’ new Zoho CRM ecosystem. As a core member of the Digital team, this role ensures the CRM becomes a reliable, digital asset that strengthens the customer experience, improves sales and marketing efficiency, and supports smarter decision making across the business.

This role blends customer lifecycle execution with CRM administration, building journeys, segments and automations while also maintaining data quality, configuring Zoho, and supporting internal users through onboarding, training, and a lightweight help/support desk.

Initially this successful applicant will be heavily involved in our Zoho implementation, shadowing the consulting partner and preparing the organisation for go live.

Your key responsibilities wi...